Inquiry in English

When the product is used in a country except Japan, the warranty is not applied

The product sold in Japan is under warranty which applied only when the product is used in Japan. If you have bought the product in Japan and used in overseas, it is not under warranty. Therefore we cannot deal with any replacement for this matter. We hope you will understand.

Parallel import and private import is not applied to the warranty

The product which you purchased by parallel import and private import is not applied to the warranty. Please approve beforehand.

About the use of the child car seat

The product we sell in Japan acquires ECE standard. When the standard of the car seat in a country and the area where you live in is not ECE standard, you are unable to use the product sold in Japan

The electric appliance（the electric auto swing baby chair and Waterproofing video monitor etc.）is unusable in the country except Japan

Products to use the electricity （the electric auto swing baby chair and Waterproofing video monitor etc.） are designed for use in Japan only. It is not assumed to use in overseas. Therefore, the warranty is not applied even if the customer uses the product in overseas with transformer. Please approve beforehand.

When our product is brought with the baggage of the airplane

Our product packages are not assumed to deliver by airplane. Therefore, if the product is carried inside the airplane, there is a possibility of breakage during transit without any reinforcement. Please reinforce the wheel parts and the main body with buffer material.

About the use of the washing machine

Japanese washing machine specification and the voltage in Japan differ from overseas. If you have purchased the product and wish to wash the seat cushion, please wash it by hand-washing instead of using washing machine.